Experience
2025 > now
Product Owner / Senior Business Analyst — fintech platform
- Delivered an investment workflow built around a third-party CRM from fragmented requirements and a legacy system through a signed fixed-scope proposal, development, UAT, and production
- Used accounting knowledge to define fund workflows, including portfolios, ownership changes, offsets, and accounting data
- Built the team's business understanding and established a requirements hierarchy from WBS and business requirements to user stories, acceptance criteria, and delivery validation
- Owned backlog, estimates, refinement, sprint planning, prioritization, approvals, decision logs, scope changes, and change control
- Defined field mappings, API payloads, permissions, data migration, security, and audit-log requirements for the workflow
- Validated performance changes through spikes and proof-of-concept tests in production-like environments before implementation
- Acted as Product Owner for the client and proposed scoped product and performance improvements beyond the initial requirements
2022 > 2025
Product Manager / Product Operations — IaC & cloud orchestration B2B SaaS; promoted from PM/PO
- Set roadmap priorities through direct work with customer CEOs, CTOs, Product Managers, and Business Analysts; aligned pricing, UX, and service packaging with the goal of increasing VM and related-service sales
- Defined product analytics and used configuration and usage data to guide product changes, including reusable templates for common VM configurations
- Took an S3 Object Storage product from a one-sentence request to launch; defined file browsing, object versioning, billing, and GTM, and set pricing through customer interviews, market research, and internal margin data
- Built a Revenue Intelligence product for enterprise customers and large resellers by reusing the existing billing component; defined financial reporting, forecasts, and cost-center views
- Expanded the disaster recovery and backup offering with multi-cloud VM replication and file-level restore; defined product scope, technical solution, pricing, and launch requirements
- Introduced global keyboard-driven search across devices, networks, users, and logs; internal analytics showed regular use by almost 90% of users
- Redesigned the dashboard around pinned devices, resource cost distribution, and backup-protection status; surfaced unprotected VMs to support backup adoption
- Rebuilt VM monitoring around VMware events instead of in-VM agents and workers; improved reliability and reduced the guaranteed update interval from 60 to 15 seconds
- Shipped VM cloning, tags, labels, and guided provisioning; reduced creation steps and clarified controls and VM creation progress
- Rebuilt permissions as RBAC and added feature flags, two-factor authentication, session controls, audit logs, IP blocking, and organization-level security policies
- Worked with the CISO on security reviews, audits, certification work, and SOC 2 preparation; shipped an auditable legal-document acceptance system and coordinated Privacy Policy and Terms and Conditions updates
- Owned GTM materials, product demos, release notes, sales and support enablement, onboarding, staged rollouts, backward compatibility, migrations, rollback plans, and customer communication
- Ran release and incident operations, bug triage, and postmortems; documented ISO 9001/27001 processes and released without critical production defects
- Managed and hired a five-person cloud engineering team; ran one-on-ones, mentoring, three-week sprint planning, retrospectives, and conflict resolution
- Owned capacity, resource, and budget planning; reported roadmap and delivery status to leadership and created the company-wide product operations playbook
early 2022
Project Manager / Product Owner — IaC & cloud orchestration B2B SaaS; promoted to Product Manager
- Planned and ran feature release projects: scope, requirements, timelines
- Owned the feature backlog; kept stakeholders and developers aligned
- Built the Postman API documentation from scratch and maintained documentation for multiple API versions, including authentication guides, schemas, request and response examples, and error handling
- Migrated the API documentation from v1 to v2; documented changes, version differences, and migration paths
- Wrote task-based API guides that took external developers from setup through implementation and version migration; API usage increased and related support demand decreased after the update
- Built a docs-as-code workflow with Markdown, Git, pull requests, CI/CD publishing, a documentation generator, automated checks, and linting
- Built the internal wiki as the source of truth for product and project information
- Standardized project documentation and templates so subject-matter experts could focus on their work instead of document structure and formatting
2019 > 2022
Technical Writer > Documentation Operations Lead — real estate SaaS; official title: Product Communications Lead
- Defined the product tone of voice, writing style, content standards, and reusable documentation templates
- Acted as the final editor for product documentation, support content, release communication, and interface copy
- Maintained 4 product help centers, 300+ articles
- Built release communications for the Canadian market expansion and ongoing launches; received no post-release customer complaints
- Produced task-based user guides, videos, and product tours that reduced support demand
- Edited interface copy and sourced technical information from subject-matter experts
- Documented internal and technical processes, including code-related concepts, for product, engineering, support, and operations teams
- Designed information architecture and documentation governance for shared knowledge across departments
- Built internal knowledge bases, ownership rules, review workflows, freshness checks, deprecation rules, SME approvals, and release checks
- Assigned and reviewed work for instructional designers and copywriters
- Migrated hundreds of articles across Intercom, Zendesk, and Salesforce while preserving redirects, permissions, images, and formatting
2018 > 2019
Technical Writer — IT consulting, outsourcing, and digital agency
- Documented internal company workflows, technical processes, and code-related concepts
- Designed information architecture for internal wikis, knowledge bases, and two website relaunches
- Defined how teams created, owned, reviewed, and shared information across departments
- Built documentation templates, a content wiki, style guides, and terminology rules
- Turned technical and industry research into structured documentation and client-facing analysis
- Worked with developers, designers, and subject-matter experts; edited documentation from other writers
Tools and technologies
Product and delivery
Jira, Confluence, Atlassian stack, Azure DevOps, Airtable
Documentation and APIs
Docs as code, Markdown, Git review workflows, CI/CD publishing, documentation generators, automated checks and linting, Postman, Swagger UI, API versioning, internal wikis, knowledge bases
Analytics and research
Amplitude, Google Analytics, Ahrefs
Design and prototyping
Figma, Sketch, InVision, Balsamiq
Customer operations
Intercom, Salesforce, Zendesk
Technical
HTML, CSS, JavaScript, Python, XML, JSON, YAML, CLI, Git, GitHub, Bitbucket, Docker, VMware, Tailscale
Languages
Advanced English, native Ukrainian
AI workflows
Agentic coding and rapid prototyping; multi-agent workflows and reusable skills; local model environments with Ollama and Open WebUI for privacy-sensitive work
Side projects
2021
Plainly — brevity-first text linter
- A VS Code extension for user guides, technical documentation, and UX copy
2021
Ukrainian localization for Session
- Interface localization for the macOS and mobile apps
Education
- Data Journalism with R — TEXTY Media
- Design Basics — Creative Practice
- Design Thinking — UCU Business School
- B.Sc. in Renewables — Dnipro Polytechnics
Elsewhere
Humanities, specialty coffee brewing, grappling, and swimming
I don't work with gambling, crypto, and adult industries, as well as with russian-backed projects.